Mar 24 2020

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Credit one credit card customer service phone number


Contact Us

Member Service

Resource One is just a call, click or chat away. Connect with us and speak to friendly and knowledgeable Resource One representative.

Available Monday – Friday from 8 AM – 6 PM and Saturday from 9 AM – 1 PM.


English and Spanish

1-800-375-3674 (Nationwide)
1-214-319-3100 (Dallas)
1-281-720-0550 (Houston)


Get your questions answered in real-time.

Social Media

Connect with us on social media to report an issue, post a question or simply share your feedback.

Unsecured Message

If you are not a member, or have a general question unrelated to your account, then send us an email to [email protected]

In Person

Visit any of our branch locations for in-person assistance from our friendly staff.

Mailing Address

Resource One Credit Union
P.O. Box 660077
Dallas, TX 75266-0077

Debit & Credit Cards

Lost or Stolen Cards

To report your debit or credit card as lost or stolen please call the number below.
Business Hours: 1-800-375-3674
After Hours: 1-800-442-4757

Debit & Credit Card Disputes

To dispute a transaction on your debit card please follow the process below.

Debit & Credit Card Transactions
Contact Vantiv Resolve at 1-800-808-6402
Monday – Friday from 7 AM – 7 PM CST

Fraud Monitoring

Our fraud detection department, is constantly monitoring fraudulent activity on our members’ debit cards. When a debit card is alerted with a potential fraudulent transaction you will be notified by phone or text message. Remember in these alerts we will never ask for your personal information.

Replacement Cards

Debit Cards
You can obtain a new debit card by visiting any of our branches or by calling us at 1-800-375-3674.

Credit Cards
To receive a new credit card you can contact Resource One at 1-800-375-3674 or Vantiv at 1-800-442-4757.

Mortgage Department

Mailing Address

Resource One Credit Union
ATTN: Mortgage Department
P.O. Box 660077
Dallas, TX 75266-0077



Questions about payments, escrow accounts, payoff amounts, lien releases, mortgage statements, subordination inquiries or escrow analysis email us at [email protected]

Business Lending Department

Mailing Address

Resource One Credit Union
ATTN: Business Lending Department
P.O. Box 224583
Dallas, TX 75222




Apply for a Loan

Open an Account

Find a Location

Routing Number: 311080162

© 2019 Resource One Credit Union. All rights reserved.

Resource One Credit Union is committed to serving all persons within its field of membership, including those with disabilities. We strive to make not only our physical braches accessible, but also to conform to WCAG 2.0 guidelines for website accessibility. Our efforts are ongoing including frequent testing and updates to improve accessibility. Should you have any problems accessing our branches or website, please call us at 800-375-3674 so that we may promptly assist you and remedy any accessibility concerns.



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