Department for Communities and Social Inclusion
For information about recovery from specific emergency events, go to:
or phone the Disaster Recovery Hotline: 1800 302 787
This site provides general information about disaster recovery: what it is, what services may be offered and how they are provided. Following a disaster, a hotline and website are usually activated to provide information for those needing and offering help in recovery from that particular disaster. The phone number and web address are well publicised at that time.
What is disaster recovery?
Disaster recovery is the coordinated process of supporting communities that have been affected by a disaster in the reconstruction and restoration of psycho-social, economic, built and natural environments.
In South Australia, disaster recovery is defined as:
The conduct of human, economic and environmental measures necessary to re-establish the normal pattern of life of individuals, families and communities affected by an emergency, including:
- the restoration of essential facilities and services
- the restoration of other facilities, services and social networks necessary for the normal functioning of a community
- the provision of information, material and personal needs
- the recovery of the natural environment
- support to assist the recovery of business.
National principles for disaster recovery
Successful recovery relies on these six principles:
- understanding the context
- recognising complexity
- using community-led approaches
- ensuring coordination of all activities
- employing effective communication
- acknowledging and building capacity
The Emergency Relief Functional Support Group identifies and coordinates the provision
of practical advice and personal support services required by individuals, families and communities.
Housing SA, one of the divisions of DCSI, is the lead agency for the Emergency Relief Functional Support Group. It may be supported by other agencies including Department for Human Services, Lions International, Disaster and Recovery Ministries, Rotary International, Australian Red Cross, Insurance Council of Australia, Uniting Communities and Foodbank.
Housing SA establishes relief and recovery centres to support the affected community towards management of its own recovery. Relief centres provide short-term shelter, information and personal support services such as food and temporary accommodation. Recovery centres provide affected people with information, financial assistance and referral to the wide range of recovery services. Other agencies contribute services such as basic first aid and interpreter services.
The Emergency Relief Functional Support Group also reaches out to the community through home visits and phone calls.
State Recovery Office
The State Recovery Office is a unit within DCSI that works across government and non-government sectors to increase the State’s disaster recovery capacity and understanding. It provides support to the State Recovery Committee and also supports Zone (local) Emergency Management Committees.
During a disaster, the State Recovery Office coordinates state level recovery functions; provides a management and administrative service to the State Recovery Committee; and supports local recovery efforts.
Management of donated goods after a disaster
Australians respond swiftly and generously when disasters occur. Floods, fires, cyclones and other disasters can stir up strong emotions and a keen desire to help those affected.
Cash is the best donation as it enables people affected by the disaster to buy exactly what they need. That money is often spent in the local community, which assists with economic recovery.
Some people prefer to donate goods in an emergency. This can present challenges to the authorities responding to the disaster, as they need to transport, store, sort and distribute the donated goods and dispose of unneeded or inappropriate goods.
The South Australian Government has appointed St Vincent de Paul Society to administer, manage and distribute clothing, furniture and household goods donated during and after a disaster.
For reference documents relating to the donation of goods in disasters see:
Volunteering to help with disaster recovery
Volunteers play a vital role in the recovery effort following disasters such as floods, droughts, storms and bushfires.
Volunteers may register to assist in recovery operations by contacting Volunteering SA NT on 1300 782 322 or via their website at www.volunteeringsa-nt.org.au .
Australian Government help for those affected by a disaster
The Australian Government’s Disaster Assist website provides a comprehensive overview of natural disasters that have recently impacted Australia. It has up to date public information messages, relevant free call numbers, links to other relevant websites and information on financial assistance available to eligible disaster declared areas and individuals through:
- the Natural Disaster Relief and Recovery Arrangements (NDRRA)
- the Australian Government Disaster Recovery Payment (AGDRP)
- the Disaster Income Recovery Subsidy (DIRS).
State Emergency Relief Fund (SERF)
Any money collected by the State Government in a public appeal for disaster relief must be paid into the State Emergency Relief Fund (SERF).
The SERF committee has been established, to administer this fund. The committee ensures appropriate and fair disbursement of publicly donated money.
This project, funded by the Natural Disaster Resilience Grant Scheme, aimed to examine the issues of people with vulnerabilities in disasters. The main project activities included:
- developing/identifying definitions for people with vulnerabilities and specific hazards;
- mapping the location of people with vulnerabilities and areas of high risk for specific disasters;
- identifying the services, gaps and duplication relating to people with vulnerabilities;
- articulating key findings and potential opportunities for improvement.
The project report includes vulnerability and hazard definitions, maps, statistics, research, services and findings.
Another product of the project is an interactive mapping application. Maps can be created to show the numbers of people with different types of vulnerabilities (e.g. people with disabilities, low income earners) within different areas (suburbs, local government areas and emergency management zones) This can then be overlaid with information about various hazards so that it is possible to see, e.g. the number of people with vulnerabilities who live within an earthquake area. The number and replacement value of different building types can also be overlaid.
Please note that the report and interactive mapping application do not include mapping of extreme heat vulnerability. This work has been undertaken by the National Climate Change Adaptation Research Facility which has produced: A spatial vulnerability analysis of urban populations during extreme heat events in Australian capital cities .